Coronavirus Office Procedure Changes – Updated May 1st 2020

16th Feb 2020
COVID19

Reading Pediatrics is committed to the safety and health of our patients and staff. Towards that end and in an effort to prevent the spread of COVID-19, we have implemented some changes in our office procedures effective March 17, 2020.

1. There will be no walk-in sick hour, please call ahead for ALL appointments.

2. We are offering check ups throughout the day and sick appointments in the afternoon from 1:30pm-3:00pm. We are having all sick patients enter and leave the office through a different entrance. We have designated a room specifically for sick patients. Once doctors and nurses come in contact with sick patients, they will not be doing well check ups on the same day. Telehealth appointments are available throughout the day.

3. We are requesting that patients wait in the car until we are ready to take you into the exam room. If you are scheduled for ANY appointment, please call the office upon arrival and you will be notified by a staff member when to come in to be seen.

4. We request that, whenever possible, only the patient and one guardian attend the appointment.

5. We are requiring that all our patients and staff wear a mask at all times.

6. Our entire team maintains and adheres to strict hand hygiene and sterilization protocols. Common areas in the office are continually
wiped down by medical grade disinfectant.

You may certainly reschedule your upcoming well-visit for a later time. We encourage all patients, particularly infants through 18 months who need continued monitoring as well as scheduled vaccinations, to keep their routine appointments. That said, if you suspect that you or another family member has been exposed, please reschedule.

Please call our office with any questions or concerns. Many patients who are ill do not necessarily need to be seen in the office and we can recommend supportive care at home or schedule an appointment through telehealth. All patients who are screened and suspected for COVID-19 will be referred as indicated by DPH.

Please refer to the CDC website below in regards to recommendations including social distancing and staying home.

https://www.mass.gov/resource/information-on-the-outbreak-of-coronavirus-disease-2019-covid-19

Again, we are committed to treating our patients and maintaining a safe environment. Thank you for your patience and continued support during this time.

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